Question 20

Cipla Limited is a pharmaceutical company. It want to use benchmarking process in its operations. Arrange the following steps in Benchmarking Process in the correct order. i. Identifying the need for benchmarking and planning ii. Identifying best processes iii. Understanding existing business proces...
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Question 25

_________________________ is a total system approach (not a separate area or program) and an integral part of high level strategy; it works horizontally across functions and departments, involves all employees, top to bottom, and extends backward and forward to include the supply chain and the custo...
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Question 26

_______________________ is a management approach for an organization, centred on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society....
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